- Direct access - 24x7x365 access to a team of highly-trained senior support engineers
- Telephone/web-based support - 24x7x365 telephone and Web-based technical support
- Software/firmware update - for all software and firmware updates and upgrades
- Hardware replacement - advance exchange for replacement of defective hardware
- Support tools - access to SonicWALL's electronic support tools
Designed for customers with SonicWall E-Class solutions, SonicWall E-Class Support 24x7 delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently.