For small- to mid-size call centers, the cost-effective, feature-rich, 3Com VCX Automatic Call Distribution (ACD) application streamlines communications. Ideally suited for sales, help desk, and customer support groups, VCX ACD applies business intelligence to inbound call traffic via five customizable, built-in routing algorithms that queue and route calls to the most appropriate available agent. It allows supervisors to obtain real-time, up-to-the-minute vital statistics on call center performance - such as queued calls and abandoned calls - via the VCX real time statistics desktop tool.