- Accelerated escalation to level two technical expertise
- Reactive remote support
- Cases are seamlessly transferred between AirWatch support centers, following-the-sun, ensuring swift case resolution
This support services offering is designed for AirWatch customers who have complex environments or advanced support needs. AirWatch Enhanced Support Services incorporates all the features of AirWatch Basic Support Services with the addition of extended support hours, direct access to level two support resources, and unlimited support requests. With five support centers across the globe and support provided in eighteen languages, customers get 24 x 7 x 365 worldwide support.