The Virtualized Essentials ServicePac offering provides three-year, 24x7x4 hour response or 24x7x24 hour committed service hardware warranty upgrade (dependent on country), including three-year Remote Technical Software Support for clients running in a Virtualized Environment. VMware, Microsoft Windows, Microsoft Applications, Red Hat Enterprise Linux, SUSE Enterprise Linux, and IBM Systems Director are all supported. Other Virtualization products are also included.