- Telephone software support
- 4-hour response onsite hardware support
- 24 x 7 x 365 coverage
- Escalation management
- Software updates and licensing
- Electronic support
HPE NonStop Support Plus 24 Service consists of comprehensive hardware and software services that help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For eligible products, the defective media retention service feature option allows the customer to retain defective hard disk or eligible SSD/flash drive components that the customer does not want to relinquish due to sensitive data contained within the disk (disk or SSD/flash drive) covered under this service. All disk or eligible SSD/flash drives on a covered system must participate in the defective media retention.