- Intuitive click-to-call and click-to-conference features boost user efficiency
- CTI capabilities enable dialing from mobile or IP phones
- Conduct on-the-fly multi-party audio and video conferencing without the need for a conferencing server or Multipoint Control Unit (MCU) facilitates collaboration
- Fast, accurate call handling and access to users in the client shortdial list improves responsiveness to customers and expedites issue resolution
The 3Com Desktop Communicator softphone offers the convenience and cost-savings of a single, standards-based software client that enables access to 3Com VCX IP telephony services as well as audio and video conferencing, presence and instant messaging with T.140 text chat.
The intuitive client interface eases everyday business tasks. It eliminates the need for a video conference bridge to schedule video sessions in advance and for an external instant messaging tool to enable chatting among conference participants. With only a single click from the desktop communicator, users can place a call or add participants to a conference. Similarly, only a mouse click is needed to add video to a conference session.
Additionally, a presence indicator - local to the VCX software - shows call recipient status to reduce telephone tag and communications delays, and the no-nonsense interface and comprehensive help files minimize end-user training.