- 24 x 7 telephone tech-to-tech support for quick answers with calls typically answered in less than one minute
- Priority call routing to advanced-skill technicians to eliminate wait time
- Next business day onsite international warranty service
- Escalation management process to ensure problems are resolved with web-based service call tracking tools to help manage support calls and administrative time
- Technicians at in-region call centers who speak the local language
- Supports for more than 20 basic, preloaded software
- Flexibility to choose coverage for select or all of a company's PCs
- Supports across major countries for international customers
ThinkPlus Priority Support - give business customers even higher levels of service and support. ThinkPlus Priority Support is now available for all Think-branded PCs, and gives customers in large enterprise, mid-market, public sector and small-to-medium businesses service options that will better meet their support needs. ThinkPlus Priority Support includes around-the-clock technical telephone support, priority routing of calls and quick onsite repair.
Businesses now are requiring even more cost-effective and efficient IT support. In a recent report, technology business research found that cost, technical expertise and staff and resources are the top IT service and support challenges for most companies. Lenovo designed the service to help alleviate those challenges. For this in the middle of the night scenarios, services like 24 x 7 call center availability and priority routing can help support critical business needs while helping businesses reduce or eliminate the need for around the clock IT staff, which can translate into significant cost savings.